Terms and Conditions

PCCare247 (hereby known as PCCare247.com) lays down certain binding terms and conditions on all those who intend to either sign this document or otherwise intend to make an online payment at PCCare247.com and its premises located across India and the USA.

The entity further reserves a right to either update or change its Terms of Services (TOS) any time without a prior notice. All new features and conditions seemingly accentuating the overall services portfolio would be again subject to TOS. A point forth from where any further subsequent use of services would be considered as an explicit consent towards all changes made forth by the organization.

Violation of any Terms and Conditions, hereby declared by the organization would end up leading to a termination of an account.

Terms of Service

1. The recipient availing the services must be 13 years or more.
2. Only a human must benefit from the services provided.
3. An account can only be used by one person. This single account has a limited scope of usage as defined by number of PCs in the agreement. A client would further need to purchase support for additional PCs if the need arises.
4. PCCare247 reserves the right to provide services only for issues and software listed on the website or Annexure 1. Any software issues and services falling beyond such a scope do not entitle PCCare247 to provide services.
5. The services portfolio is to be only delivered through mediums such as Phone, Chat and e-mail. The onsite module is not included as a mode for providing services.
6. At no point in time PCCare247 would be liable to provide support for any hardware issues related to PCs, Servers, Printers, Routers and Wireless Access Devices.
7. The organization does not offer replacement or takes responsibility for any malfunctioning computer part.
8. No warranty on hardware and software covered under the support plan would be provided.
9. PCCare247 is not responsible for maintaining security of a PC including username and password. Neither shall the organization be held liable for any loss or damage resulting from a failure to comply with a security obligation.
10. PC users are requested not to share their computer username and password with support professionals at any time. If accidentally shared the password must be changed immediately.
11. PCCare247 cannot be held responsible for any loss or damage resulting from a data theft taking place on a user’s computer.
12. PC users must actively monitor a remote session initiated by a PCCare247 technician. At any time the failure to do so and any data theft or loss arising from an unattended remote session or the absence of a technician would absolve PCCare247 from any untoward consequences. Further, at no point in time the same service should be used for any illegal or unauthorized purpose by the client. Nor at the same time clients should end up violating any rights applying to their jurisdictional territory.
13. All actions and interactions with regards to computer support should be in compliance with cyber laws of India/US or one’s country of residence.
14. PCCare247 as a merchant would be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of a decline of authorization for any Transaction. Nor at any time would a liability become binding in the case of a cardholder exceeding the preset limit mutually agreed upon by the acquiring bank at any time.

Payment, Refunds, Upgrading and Downgrading Terms

1. For buying services online, a valid credit card is required. PCCare247 in this case has every right to either accept or reject a demand made via a credit card.
2. A PCCare247 support plan starts from the very day on which the agreement is signed and the payment is realized.
3. For annual and more than a monthly plan the Service is billed in advance on a monthly basis and is non-refundable for the same month.
4. In case the client is not satisfied with the service and hasn’t received a successful resolution for a single issue concerning his PC within a month; a full refund with no questions asked is to be made.
5. The failure to fix even one issue would lead to a complete refund of the amount. In case even if one issue is fixed, the client is not entitled to full refund. PCCare247 reserves the right to either deduct a minimum of $79.95 or 25% of the total amount charged whichever is higher. In short, for X number of cases resolved a charge would be made and rest of the amount would be refunded.
6. All service charges are inclusive of taxes, levies, or duties imposed by taxing authorities of India, and you shall also be held responsible for payment of all such taxes, levies, or duties, if levied in your country.
7. No credit card information of a customer is stored. Nor at any point in time charges are levied without any explicit consent.
8. Clients can shift from a monthly/annual plan to an incident based plan. An accommodation for the amount can be made at the behest of terms and conditions suggested by an account manager.

Cancellation and Termination

1. A client is solely responsible for cancelling an account. An email or a phone request for cancellation of an account must be forwarded to an account manager and in return an acknowledgement of the same should be received by a client.
2. Any client data stored would be immediately archived on active servers for being used anytime in the future.
3. Cancellation of the service before the end of the paid up month will lead to an immediate cancellation and the client would not be charged again.
4. PCCare247 reserves the right to either suspend or terminate an account and refuse any current or future use of the Service. The reasons for such an action can be related to unauthorized access of a portal, servers and databases, abusive behavior, data theft, improper utilization of services, availing services for PC other than the one currently registered with PCCare247. The termination of service would not only lead to deactivation or deletion of an account but also access to any PC Support Service.
5. Use of any illegal software would result in cancellation of an account by PCCare247
6. PCCare247 holds the right to refuse services to a client at any time

Modifications to the Service and Prices

• PCCare247 at any time has the right to modify, discontinue, suspend or permanently do away with a service without any notice.
• Service prices, inclusive of but not necessarily limited to a monthly subscription plan fees for a service are subject to a change on 30 days notice period. Changes will be either posted on the Website PCCare247 or e-mailed to a registered account of a client.

Credit Card Billing

Clients may be asked to submit a valid credit card number in order to proceed with the billing. In the process authorizing PCCare247 to either charge or place a hold on the credit card with respect to any unpaid charges for the service or related equipment. At the same time authorizing the issuer of a credit card to pay the amounts described even in the absence of a signed receipt. A part of an implicit understanding between PCCare247 and the issuer of a credit card arrived at the time of a business transaction. Also authorizing PCCare247 or any other company who bills the products and services, or acts as a billing agent for PCCare247 to continue and charge or place holds on all sums described unless all sums levied on the credit card have been paid in full. While at the same time also ensuring PCCare247 is provided with updated information or provide information in case, the company deems it to be invalid. Further, clients would also need to acknowledge the fact that at no point in time neither PCCare247 nor its affiliated company would be held liable with respect to insufficient funds or other charges levied due to the charges or holds placed on a credit card.

All the more at any point in time if a client were to provide a debit card instead of a credit card number, PCCare247 has the right to levy all the rightful charges it would deem right on such a debit card. In the case of a client being enrolled, or later enrolling in an automatic payment or electronic funds transfer plan, an agreement must be made to the effect that sums herein would be charged at PCCare247’s insistence to an account number so designated for any sort of automatic payment or electronic funds transfer plan. If a payment is also made by a credit card or debit card, payment would be subjected to terms and conditions laid down by the credit or debit card issuer. If charges cannot be processed through a credit card, or if a bank draft or electronic funds transfer is returned due to insufficient funds, an additional charge of $15.00 will be made by PCCare247.

Limitation of Liability

Notwithstanding anything contrary to an agreement would PCCare247 be held liable for paying in excess any amount under an Order Plan considered to be subject of a dispute. The PCCare247 Portal and any content provided through it is provided on an "as is" and "as available" basis, except where expressly provided otherwise.

Copyright and Content Ownership

1. Any content posted by a client and transmitted to PCCare247 should directly comply with Indian/US cyber laws and or copyright laws of a client’s respective country.
2. Any data shared with us would be the intellectual property of that person or a third-party from which the content has been sourced. PCCare247 would not own any rights to such issues.
3. Any queries or resolutions posted on forums would become property of PCCare247.
4. PCCare247 reserves the right to remove any content deemed as inappropriate from its website without assigning any reason.
5. The look and design of the site is copyrighted to ©2009-2010 PCCare247 Infotech Private Limited. Any duplication, reuse or copying of any portion of the HTML/CSS or visual design elements without express written permission from PCCare247 is bound to be fraught with legal consequences.

General Conditions

1. The use of PCCare247’s services portfolio is to be made by the client at his own discretion. This service is either provided on an “as is” and “as available” basis.
2. Technical support service is made available only to clients who have paid the subscription charges. The same service is provided either through email, chat or phone.
3. The services are made available only in Hindi and English. Other languages would be entertained only on a best effort basis.
4. PCCare247 reserves the right to use 3rd party vendors and hosting partners for providing the necessary hardware, software, networking and other related technologies for running the service.
5. At no point in time services should be modified or resold to a 3rd party unless specified by PCCare247. Any liability arising from such a scenario would be solely borne by the client.
6. The organization reserves the right to remove Content and Accounts containing content that in its discretion is unlawful, threatening, offensive, libelous, defamatory, pornographic and objectionable. Amounting to violating a party’s intellectual property or terms of service.
7. Any verbal, physical or written abuse (including threats of abuse or retribution) of an employee would result in immediate account termination.
8. Clients need to take note any technical processing and transmission of services including content might be transferred in an unencrypted manner and may (a) involve transmissions over various networks (b) changes for conforming or adapting to technical requirements of connecting networks and devices.
9. No request would be entertained for posting, hosting or transmission of unsolicited e-mails, SMSs, or “spam” messages.
10. Transmission of any worms, viruses or any code of a destructive nature would not be entertained.
11. At no point in time PCCare247 warrants services offered will meet specific requirements, services would be uninterrupted, timely, secure or error-free, the results obtained from the use of services would be accurate or reliable, the quality of any products, services, information or other materials purchased would be within one’s expectations and lastly would any errors in the service would be corrected.
12. PCCare247 cannot be held responsible for any direct, indirect, incidental, special, consequential or exemplary damages leading to loss of profits, goodwill, use, data or other intangible losses (even if in a the scenario where PCCare247 Infotech has been advised of a possibility of such damages), resulting from:
    • the use or the inability to use the service
    • the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service
    • unauthorized access to or alteration concerning transmission of data
    • statements or conduct of any third party on the service
    • Or any other matter relating to the service. Any liability would be limited to the value of service contract.
13. The failure of PCCare247 to exercise or enforce any rights or the Terms of Service will not amount to a waiver of such right or provisions. The Terms of Service constituting the entire agreement between PCCare247 and its clients govern the use of the Service, superseding any prior agreements made with PCCare247 (including, but not limited to, any prior versions of the Terms of Service).
14. For any further questions and Terms of Service a query can be sent to info@pccare247.com.